Apple Trinity Leeds

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Reviews about Apple Trinity Leeds

• sub39h

  08.06.2018
  ★ ★ ☆ ☆ ☆
  Staff were friendly, but their policies are absolute nonsense.
  
  I have an iPhone 6 which I have owned for about 3 years. My battery was consumed and I noticed that Apple currently have an offer for a battery replacement for £25. I took my phone to the Genius Bar where I was greeted with a friendly member of staff. He took some details from my phone and said that they could replace the battery, however because the chassis of my phone was a little bent it may fail the calibration in which case they will not return the phone to me.
  
  I completely accept my phone is not in mint condition, but the idea that I could take a phone to them for a repair and they will not return my property to me is ludicrous. In any other circumstance that would be called theft. I was "reassured" that a refurbished handset would *only* cost £299, or alternatively I could sign up to Apple's upgrade programme for a mere £37 a month!
  
  Enough - I've had a 3rd party repair my phone, recovered my data, and am in the process of moving to another manufacturer.
  
  Sort it out Apple UK!

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